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Need remote support? Get the Masterplan Designs remote support utility. Remote support is availabe for both Windows and MAC computers. Click on the corresponding icon below to download the remote support utility. |
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** NOTE: Before starting a remote session you MUST arrange an appointment with Masterplan **
Need a solution to a simple problem right away? If your computer is still on the Internet a visit in person might not be necessary. For issues like correcting an email setting, addressing an error message, or troubleshooting a problem, a remote session is ideal. It allows Masterplan Designs direct access to your computer without the delay or expense of travelling on-site.
Frequently Asked Questions about Remote Support:
Q. How does Remote Support work?
A. Remote Support uses a simple program to allow Masterplan Designs access to your computer. In a Remote Session Mike can control your mouse and keyboard and see what is on your screen, it's like he's sitting in front of your computer.
Q. What do I have to do to start a Remote Support Session?
A. The first step is to arrange a time with Masterplan Designs for the remote support session. Then, at the arranged time and with Mike on the phone, simply click on the link above to initiate a remote support session. When given the option, click Run twice.
Remember, Mike has to be in his office and on the phone with you in order to perform a remote support session.
Q. Are there any security concerns with the remote support utility?
A. No. The remote support tool is a stand-alone executable that doesn't get installed on your computer. When the remote support session is complete the tool automatically is deleted from your system.
Q. Can Masterplan Designs access my computer without my knowledge using the remote support tool?
A. No. Access is granted to Mike on a temporary basis only when you initiate the support session from your end. The support session can be terminated from your end at any time.